Refund and Returns Policy
At Zoo Veterinary Center, we strive to provide the best care and service to our customers and their pets. We understand that sometimes refunds and returns may be necessary. This Refund and Returns Policy outlines the guidelines and procedures for requesting a refund or initiating a return.
If you are not satisfied with your purchase from Zoo Veterinary Center, we offer a 30-day refund or exchange policy. Please note that after 30 days, we are unable to offer a full refund or exchange.
To be eligible for a refund or return, the item must be unused and in the same condition that you received it. It should also be in its original packaging.
To request a refund or initiate a return, please contact our customer service team within 30 days of your purchase. Our team will guide you through the process and provide you with the necessary information.
- Once your refund or return request is received and approved, we will provide you with a return authorization number. Please ensure that this number is clearly marked on the package when returning the item.
- You are responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance for your own protection. We cannot guarantee that we will receive your returned item.
Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund or return. If the item is deemed eligible, we will process your refund or initiate the exchange.
Refunds will be issued to the original method of payment used for the purchase. Please allow a few business days for the refund to be processed and reflected in your account.
In case of an exchange, we will replace the item with a new one of equal value. If the item you wish to exchange is no longer available, we will offer you a refund instead.
- Certain items are exempt from our refund and return policy. These include perishable goods, such as medications or food, as well as personalized or customized items.
- Gift cards and downloadable products are also non-refundable and non-returnable.
- Additionally, any items that are damaged or missing parts due to reasons not caused by our error are not eligible for a refund or return.
- If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you.
Frequently Asked Questions
Q: How long do I have to request a refund or initiate a return?
A: You have 30 days from the date of your purchase to request a refund or initiate a return.
Can I return or exchange an item if it has been used?
A: No, for an item to be eligible for a refund or return, it must be unused and in the same condition that you received it.
Q: What should I do if my item arrives damaged or is missing parts?
A: If your item arrives damaged or is missing parts, please contact our customer service team immediately. We will assist you in resolving the issue.
Q: Who is responsible for the shipping costs for returns?
Contact Us
If you have any questions or concerns regarding our refund and return policy, please reach out to our customer service team. You can contact us by phone at 7777777777 or by email at info@zoovetcenter.com.
Additional Policies
Our refund and return policy is part of a range of policies that govern the use of our services and products. We recommend familiarizing yourself with our Privacy Policy, Terms of Service, and Cookie Policy for a complete understanding of how we operate.
Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring the security of your data.
Please review our Privacy Policy to understand how we handle your personal information and what choices and rights you have regarding your data.
Terms of Service
The Terms of Service govern the use of our website, products, and services. By accessing and using our website, you agree to comply with these terms and conditions.
We recommend reading our Terms of Service to understand the rules and guidelines that apply to your use of our platform.
By continuing to use our services, you acknowledge that you have read and understood our Terms of Service.
Cookie Policy
Our Cookie Policy explains how we use cookies and similar tracking technologies on our website. It provides information about the types of cookies we use, their purpose, and how you can manage your cookie preferences.
By using our website, you consent to the use of cookies in accordance with our Cookie Policy. Please review the policy to learn more about how we use cookies and how you can control them.