At Zoo Veterinary Center, we strive to provide the best care for your beloved pets. In order to ensure a seamless experience for our customers, we have developed a comprehensive Shipping Policy. Please take a moment to familiarize yourself with the information below.
Domestic Shipping Policy
Shipment processing times
After your order is placed, our team at Zoo Veterinary Center will process and ship it within 1-2 business days. We understand the importance of timely delivery, and we work diligently to ensure that your package is dispatched as quickly as possible.
Please note that shipment processing times may vary during peak seasons or holidays. Rest assured, we will make every effort to keep you informed regarding any delays that may occur.
Shipment methods and delivery partners
At Zoo Veterinary Center, we collaborate with trusted and reliable delivery partners to ensure the safe and timely delivery of your orders. We offer multiple shipment methods to cater to your specific needs.
Our standard shipping option utilizes ground transportation and is typically delivered within 3-5 business days. If you require expedited shipping, we also provide express delivery options for faster arrival.
Shipping rates and fees
Our shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the destination address. To provide an accurate shipping cost estimate, please add your desired items to the cart and proceed to the checkout process. The total shipping fee will be displayed before finalizing your purchase.
International shipping
Currently, Zoo Veterinary Center only offers domestic shipping within United Arab Emirates. We apologize for any inconvenience this may cause. For international customers, we recommend reaching out to your local veterinary centers or pet stores to explore alternative options.
Tracking your order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online. If you have any concerns regarding the whereabouts of your package, feel free to reach out to our customer support team for assistance.
Damaged or lost packages
In the unfortunate event that your package is damaged or lost during transit, please contact us immediately. We will work closely with our delivery partners to resolve the issue and ensure that you receive a satisfactory resolution.
Please note that Zoo Veterinary Center holds no liability for packages that are damaged or lost due to factors beyond our control, such as natural disasters or unforeseen circumstances.
Returns and exchanges
As an Animal Hospital, Zoo Veterinary Center primarily provides services rather than physical goods. Therefore, returns and exchanges do not apply to our practice. However, if you have any concerns or issues with our services, please do not hesitate to contact us, and we will do our best to address your needs.